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AXA Transport Blog

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By easternray, Mar 21 2017 08:19AM

Transportation of vehicles, a process which involves time, effort and money of two – three parties: the owner, the broker, and the carrier. Obviously, pickup and delivery of vehicles play a huge part in the process. There are a number of options of pickup and the same may be said for delivery too. Most companies offer only a handful of the options and hence the owner has to be prepared to face the challenges the process might throw at him/her during pickup and delivery. But to be ready to face these challenges, one has to have a general idea on how the pickup and delivery is made. One also has to know the options which are and aren’t provided by the company he/she has chosen. Here are the key things you should expect at a vehicle pickup and delivery by vehicle transport companies when shipping your car across the states in the USA.


Vehicle Pickup:


Most times, pickups work in two ways. Either the owner meets the carrier at a predetermined spot to hand his/her vehicle over for shipping or, if the road conditions and other necessary criteria are met, the carrier might be able to pick the vehicle up from the owner’s doorstep. One important point the owner has to keep in mind that he/she has to be clear with the payment arrangement made with the company beforehand and the carrier should also be made aware should miscommunication or misunderstanding occurs. This also helps the owner and carrier to have a good professional relationship all throughout the process. The process works better when the owner and the carrier maintain a good relationship as it allows for easier building of trust between the two parties.


It is also a good time to reconfirm with the driver the terms of the agreements, payment methods, insurance terms and method of contact. It is important to make sure that the vehicle is ready to be transported beforehand. This would also be a good time to let the carrier know the uniqueness or any mechanical flaws with the car. Although the company might have checked before if the car is running or non – running, any other aspects about the vehicle which has to be mentioned to the carrier, has to be. After these are done, the carrier will conduct an inspection of the vehicle to make sure no other abnormalities pop up, and/or if any damages to the vehicle happen in transit, it would be easier to identify if this was present before the beginning of transit.


Once the inspection is complete, the carrier will note his/her findings from the inspection in the Bill of Lading. This will be signed off by both the carrier and the owner. This is also rechecked at the time of delivery. It is also advisable to note the odometer reading for later comparison should a discrepancy arise in the mileage of the vehicle. The odometer might show a slightly high reading due to the loading and unloading procedures, but otherwise there shouldn’t be any significant fluctuation.


Vehicle Delivery:


Since trailer auto transportation uses road networks and highways to deliver the vehicles to their owner miles away from the destination, the exact time of arrival cannot be predicted. This is because the carrier would face circumstances which he/she cannot predict. If the circumstances cannot be predicted, the carrier would not know what to anticipate. This implies that the company usually estimates the time of arrival with a particular period of time. It is advisable to keep healthy contact with the carrier to know the progress of the transit and to know if there is to be any unexpected delays. This also helps the owner keep note of the condition of his/her vehicle in case of any unforeseen circumstances.


A few other tips would be to arrive at the designated meeting spot on time, in case the carrier is not able to make a delivery to the owner’s house. This can happen if the road network near the owner’s house is not truck – friendly or if the road conditions are bad. Or simply that the company does not offer the service.


It is also advisable to conduct an inspection while taking delivery. In case on feels that he/she is not qualified to do so, trusted personnel can be brought in to conduct the inspection on behalf of the owner. This would help bringing to notice any damages that the vehicle sustained during the transit and comparing it with the initial condition of the vehicle. This would come in handy when/if the owner has to make reimbursements claims.

By easternray, Mar 19 2017 09:23AM

As mentioned time and time again, auto transportation is a long and perilous process. It is a process involving time, money and patience. As discussed before, there are a few things the customer has to have the basic knowledge of in order to begin the process. But, there also exists a few questions one has to ask. To oneself and also to the company he/she has chosen. Only when there is no secrecy between the company and the customer, can a foundation of trust be established. This would help the company and the customer to understand and help each other in case a sudden circumstance should arise. Therefore, given below are examples of a few questions you should ask before shipping your car:


Questions You Should Ask Before Shipping Your Car: Services of the Company:


Some companies have a few restrictions which the customers have to follow. To make sure this does not hinder his/her process, one has to confirm with the company beforehand. Some companies deliver only to a few regions or maybe only within the state. Some companies might restrict vehicles which exceed specific dimensions such as height, weight, length, width etc. Hence, such limitations have to be taken note of.


Questions You Should Ask Before Shipping Your Car: Cost of Services:


As mentioned before, the cost of services depend on various factors. But one also has to acknowledge that prices change from company to company. Hence, it is advisable to get estimates from a few companies which would make comparing easier. Also, it would good to know what the cost includes. This would help prevent the customer from incurring any additional hidden costs the company did not mention. It also prevents any misunderstandings and miscommunications between the company and the customers.


Questions You Should Ask Before Shipping Your Car: Insurance Covered by Company:


Most normal auto insurance policies do not cover the shipping of a vehicle across the country. Hence, one has to turn to the policies of the company to cover the cars. It is advisable to have a look at the copy of the company’s insurance policies to be clear about the policies that cover the vehicle. In case the policies offered by the company do not provide enough coverage, it is always better to ask the company to increase the coverage. This would obviously increase the budget, but ultimately would help in the process by helping one be at peace.


Questions You Should Ask Before Shipping Your Car: Documents required:


Documents for the vehicle are very important as this determines whether the owner has the authority to transport his/her vehicle across the country. Complications in documents also imply that thieves have an easier job when and if they manage to steal the one’s vehicle. It is also advisable to consult the company on the documents such as registration and insurance, to double confirm whether the owner has the legal right for the transportation of his/her vehicle.


Questions You Should Ask Before Shipping Your Car: Payment Method:


Different companies deal with payment in different ways. Some may ask one to pay up front. Some might take a deposit and as the owner to pay the rest of the cost upon delivery of the vehicle. It is always good to know what kind of payments the company accepts to know whether one’s preferred method holds or not. Some companies do not accept cheques or prefer the trucker to handle a large amount of cash.


Questions You Should Ask Before Shipping Your Car: Shipping Time:


The estimated time for the arrival for the vehicle cannot be specific since they are transported over road networks. And obviously, roads can be pretty unpredictable and anything might happen causing delays or sometimes even being ahead of schedule. Hence, companies do not usually state the specific time of arrival for the delivery. They only state a time period within which the shipment would arrive. But in general, coast to coast takes around a week or two while shorter distance may take a fewer days. International shipping though, takes more time than the other two.

By easternray, Mar 18 2017 11:17AM

How to Choose an Auto Transport Company


As most people would know, one must go through a long string of researched based on various topics and criteria before he/she makes a decision to ship his/her vehicle. The need for this arises from the fact that this is not a small process and a lot of time, effort and money go into it. There are many things which can go wrong at any step in the process. If one does his/her research right, the stress levels can be reduced to a minimum thus helps one in keeping calm. If at all something goes wrong, one needs to have the knowledge to think about the scenario clearly and responding to it in a calm demeanor as it would prevent mistakes arising from hasty decisions one can make under the stress. As implied many times, a vehicle is second only to the house itself by price. Hence, a process as crucial as this requires one to think straight and be straightforward. Here is How to Choose an Auto Transport Company:


1. Risk factor:


One must realize that no matter which mode he/she chooses to transport his/her vehicle, all of them come with a certain set of risks. One of the main risk factors which one faces is the material used in the straps to hold the vehicles down. Most companies use nylon straps or wheel nets. This prevents the vehicle from getting damaged. As opposed to this, some transportation companies do use metal chains. This poses a high threat of damaging the wheels of the vehicles. They put strain on the rims and wheels. Also, when they do come loose, they tend to move about in case of rough road conditions with bumps and potholes. This would damage the vehicle further, hence causing a huge inconvenience to the owner and add to the already high shipping cost.


2. Reading Reviews:


It is advisable for one to read the reviews on transportation companies to gain a better knowledge on the services they provide. This would also determine the customer satisfaction and general reputation of the company amongst the public. It is also notable to check with friends and relatives about personal experiences and recommendations, this would psychologically help one develop a trust on the company. Trust is important in the process as it is the foundation. To let a company, total strangers in fact, to handle one of the most precious commodities one owns takes a certain amount of trust.

3. Deposits:


Most good transportation companies do not ask for deposits. If at all a company does ask for the deposit, one should be aware that this is a red flag. As far as most reputable companies go, they would ask for a small amount of money when they pick the car up or when the owner drops it off at the location.


4. Price – Based Decisions:


As per the saying “If it’s cheap, it’s not good. If it’s good, it’s not cheap.” The same applies for auto transportation. Obviously, price odes play avital role as one of the deciding factors in the selection of the company. Companies usually charge in accordance to the equipment they use. Hence, a higher price would mean that the company uses quality equipment hence decreasing the risk of damage that the vehicle might sustain in the journey. Therefore, on should make decisions based entirely on price, but rather a mixture of criteria.


5. Schedules:


The problem with shipping vehicles over land, using highways and road networks is that the situation tends to change every day. The road circumstances are rather unpredictable. The trucker may face unforeseen circumstances such as road works, accidents etc. This has the ability to create delays. Sometimes, detours can imply that the shipment arrives earlier than expected. Hence it is important for the owner to let the trucker know his/her schedule. Since the circumstances cannot be predicted, the company can only estimate time of delivery to a few days (for example, 5 – 7 days).


6. Preparing vehicle:


Once the owner finds the apt transportation company to ship his/her vehicle, it is advisable to prepare the vehicle for the voyage. This would include making sure the vehicle has enough fuel, battery is charged, antifreeze levels are okay etc. Also it is essential to remove all the loose contents within the vehicle to prevent them from dislodging and damaging the interior of the vehicle. It is also worth noting that the EZ Pass is better removed as the transponders can read them even if the vehicle is carried in an enclosed trailer.


7. Unique Features of Vehicle:


Some vehicles have features which aren’t present on others. For example, alarm switches, engine start/kill switches, brakes only work when engine is running etc. Informing the trucker about this would help prevent mass confusion and a lack of communication with the owner. This also saves time as the trucker doesn’t need to figure out what to do which would take time given the unique features of a vehicle.

By easternray, Mar 16 2017 08:36AM

Auto Shipping Insurance Requirements


In most American households, after the house itself, vehicles prove to be the next most expensive commodity. And hence, like the houses themselves, the vehicles also need to be insured. The need for this arises from the fact that when one puts his/her vehicle on a trailer to be shipped across the country, he/she may fail to make sure with the policy that covers their vehicle gives enough immunity. Moreover, quite a number of auto transportation companies do contain a waiver within their policies which states that they are not responsible for any damage which the vehicle encounters during the transportation. There are also a few other things worth keeping in mind.

1. Proof of Insurance:


As per the law, auto transportation companies are required to carry a valid insurance certificate which has to be presented to the customer when and upon request. It would be wise to then find out whether the insurance given by the company covers the entire vehicle or just bits of it. As when the insurance covers only bits of it, in case of damage, the difference in the cost will be expected to be paid by the customer. Therefore, it’s always a good idea to double check all the paperwork.


2. Written Agreements:


Any terms negotiated, special requests allowed to and agreements agreed to is always better to be held in writing. In a long process such as auto transportation, one should have the clarity of mind to stay relaxed as well devote a small section of thought to the worst case scenario. If at all a worst case scenario does arise, the court of law does not recognize any verbal agreements but only written ones. Hence to save oneself from tedious trips to the court and the money spent on lawyers, it’s always better to be prepared to such a scenario.


3. Confirmation with Insurance Company:


Usually, after reading the policies of the transportation company, if satisfied, one just proceeds with the process. However, this might lead to complications later on in the process. One has to check whether the same policies covers the vehicle when in transit also. Furthermore, it would be safer for one to double confirm with the transportation company whether the insurance company has to be given any form of prior notifications pertaining to the scenario at hand the agreement made with the transportation company beforehand.


4. Safety of Interior:


Most transportation companies’ insurance policies do not cover the interior of the vehicles and hence it is always a good idea to take measures before handing the vehicle over to the transportation company. This includes removing any loose articles left in the interior of the vehicle. Anything which has the ability to get dislodged into the air and damage the interior is to be removed to prevent any further expenses. This also reduces the risk of attempts at breaking into the vehicle, which is also a scenario which is not covered by most companies’ policies.


5. Pre – Transportation Inspection:


Most transportation companies issue an inspector who inspects the vehicle before transportation. This is to note the pre – existing damages present on the interior and exterior of the vehicle. It would be advised for the owner of the vehicle to be present during the time of inspection in the event of emergencies or just to keep an eye on the processes and procedures. It would be better if the owner of the vehicle could take a few pictures of the vehicle before the beginning of inspection. These pictures should cover the details of the interior and exterior which would later be helpful to compare after the arrival of the vehicle.


6. Bill of Lading:


Upon delivery of the vehicle to its destination, the owner would be asked to fill in a bill of lading which is essentially a form in which the owner can note down the damages the vehicle may have encountered during the transportation process. It is also advisable to check the engine condition, undercarriage, interior and the exterior of the car for physical and mechanical damage. In case of any damage, the owner can write it down in the bill of lading which will then be signed by the driver. After this, the customer can then call the insurance company to enquire about any pending reimbursements.

7. Complaints:


In case of any complaints, the owner can appeal to the local Better Business Bureau or to the Department of Transportation in the case of inter – state delivery. Complaints can be placed in cases where the customer feels that he/she has been treated unfairly, if the promised services were not met or if the conditions agreed upon were deflected from by the transportation company.


AXA TRANSPORT is an insured auto shipping company based in Linden, New Jersey.


By easternray, Mar 13 2017 08:34PM

How Much does it Cost to Transport a Car Interstate?


Factors on Which Cost to Transport a Car Interstate Depend On:


When considering to ship a vehicle, one would have to go through a process of selecting the right transportation company, type of trailer, whether to go through a broker, carrier or one who does both and various other criteria. Of course, it would take long before the question of price pops up into one’s head. The price is usually given in the quote given by the transport company, but obviously, customers, from time to time do wonder about the factors on which the price depends on. Another question which would arise is why the prices fluctuate from time to time, because the distance remains the same and the amount of gas which the driver would use will also roughly be the same, then what changed?


The price of transporting vehicles vary depending on a few factors, varying from route, condition of the customer’ s car, price of fuel etc. Obviously, one needs to consider the current market before doing anything at all, let alone transport his/her vehicle. Hence, there arises a need to discuss the factors based on which the price varies. This would, perhaps, help one make up his/her mind better about the entire process.


The factors affecting Cost to Transport a Car Interstate are:


1. Location and distance:


As a common thought, one would think that the price of shipping a car would vary based majorly on the distance the carrier has to cover. This is true. With the increase in the distance that the carrier has to cover, the cost of the entire process of shipping would take a hike by means of cost. But there is one other factor most customers fail to consider: location. Most times than not, vehicles are transported through a major road network. Hence, the farther the location of the car from a major highway/road, the more expensive the transportation would cost. This is because of the ability of the truck to reach the location in case the location is remote.


2. Type of Vehicle & Direction of Transport:


The size, model, weight and other dimensions of the vehicle to be transported do play a part in the cost of shipping them. For example, transporting a small hatchback would cost far lesser than transporting a mid – range sedan. And as the hierarchy goes up, onwards to SUVs, Supercars, MPVs etc., the price would obviously take a rise.


Another factor which would drastically alter the price is the direction in which the carrier would be shipping the vehicle. For example, transporting a vehicle from the east coast to the west coast would cost more than transporting the same vehicle from west coast to the east coast. This has to do with the available road networks and the roads that the carrier can actually use.


3. Vehicle Condition:


The condition of the vehicles does play a huge role in the price of the transportation. Most vehicles are classified into two categories:


a) Running:


These are vehicles which still retain/have the ability to run or work on their own power i.e. all parts of the vehicle are functional and thus, work.


b) Non – Running Vehicles:


A non – running vehicle is one which does not have the ability to run on its own i.e. the vehicle is not fully functional.


Hence the price of the transport varies greatly which the vehicle category as non – running vehicles cannot be driven onto and off the trailer and hence would require a forklift at the loading and unloading location, whereas running vehicles can simply be driven on and off the trailers.


4. Modifications:


Any modifications added to the vehicle would also affect the price. For example, stancing, lowering, lifting, bigger than normal sized tires etc. would alter the price of the transportation as these modifications change the dimensions of the vehicle. This would add on to the weight, height, length, width and so on. This would then in turn affect the weight the carrier’s truck as a whole and thus increases the price.


5. Type of Trailer:


As discussed before, the type of trailer one wants his/her vehicle to be transported in also plays a huge part in determining the price as each type of trailer come with their own set of pros and cons.


6. Season:


The season at which the customer transports his vehicle plays a huge part in the transportation cost as during certain seasons, the demand for auto transportation increases hence pushing up the prices. For example, shipping vehicles to some of the southern states might prove to be more expensive during the fall and winter as the demand would then be increased. But the vice versa would be rather cheap as the demand would be very low for transport. Thus, one needs to consider the season also when transporting his/her vehicle along with other reasons.


7. Fuel Price:


As the market all around the world keeps fluctuating, the fuel prices tend to increase and decrease from time to time causing inconvenience to customers. This not only causes trouble to road users but also those willing to transport their vehicles across the country. This is because the price is also in accordance with the fuel the carrier would need to use and the estimated price of fuel used at that point of time. Therefore, it would suffice to say that he/she also needs to watch out for the fuel price of fuel while transporting vehicles.

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